Frequently Asked Questions
Everything you need to know about your Vox gear and orders.
What is the standard shipping time for amplifiers?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs.
Do Vox amplifiers come with a manufacturer warranty?
Yes, all new Vox amplifiers and pedals include a 1-year limited warranty covering defects in materials and workmanship from the date of purchase.
What is your return policy for electronic equipment?
We offer a 30-day return policy. Items must be in their original packaging and original condition. Please note that vacuum tubes and software are subject to specific return restrictions.
How do I know if a specific amp is compatible with my country's voltage?
Our product descriptions specify the voltage requirements. Most of our modern units are region-specific (e.g., 120V for US, 230V for EU), so please ensure you select the correct model for your location.
Do you offer technical support for tube replacement?
Absolutely. Our technical team can provide guidance on compatible replacement tubes for your specific model to help maintain that classic Vox chime.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying high-value purchases.